For this Assignment, you will evaluate the role of diversity awareness and multiculturalism in meeting human needs. Begin by reading Jeff’s Case Study, and consider the bias that may occur during service delivery.
Case Study: Jeff
Jeff is a Human Services Professional who has recently moved to a new city. He was hired at a
community mental agency. He speaks Spanish fluently and has worked with culturally diverse groups.
The agency often receives Latino/a clients who are court-ordered to receive mental health services.
At the agency, there is one Latina therapist and the rest of the staff is White. He often hears negative
comments made by some of the therapists about Latino/a clients. He overheard one therapist saying
that she diagnoses most of her Latino/a clients with personality disorders using MMPI-2 (Minnesota
Multiphasic Personality Inventory) and none of them are getting better nor do they actively participate
in therapy. Jeff is concerned that the agency is biased in its service delivery to Latino/a clients.
Please answer the following:
Describe some possible common biases during service delivery process at Jeff’s agency. This should include a discussion of bias in diagnosing, assessing, and perceptions of Latino/a clients.
The bias of service delivery at Jeff’s agency could be intentional or unintentional such as racial microaggressions. Discuss the three forms of racial microaggressions, and how these contribute to bias in service delivery.
Acculturative stress can occur in Latino/a clients as they adjust to living in America. What impact might acculturative stress have on the Latino/a clients seen at Jeff’s agency?
Provide some culturally appropriate suggestions on service delivery methods that can help meet the needs of the Latino/a clients at Jeff’s agency, including suggestions to help overcome the three forms of racial microaggressions.
Common Bias
● Describes possible common bias during the service delivery process at Jeff’s agency.
Includes a discussion of bias of Latino/a clients in all of the following:
● Diagnosing
● Assessing
● Perceptions
Microaggressions
● Explains the three forms of racial microaggressions
● Includes how microaggressions contribute to bias in service delivery.
Acculturative Stress
● Describes the impact acculturative stress might have on the Latino/a clients seen at Jeff’s agency
Recommendations
Explains culturally appropriate suggestions on service delivery methods that can help meet the needs of the Latino/a clients at Jeff’s agency, including suggestions to help overcome the three forms of racial microaggressions.