Instructions:
The book characterizes managerial skills and practices that influence organizational
behavior using soft skills such as studying how people act in organizations. The author
also discusses the importance of a manager making decisions and resolving problems.
Utilizing both strategies offers best practices to ensure that understanding employees
and thinking critically for problem resolution are determinants for management behavior.
Respond to the questions below by writing a minimum of 1-page paper of your findings.
Provide at least one source at the end of your paper. Remember to use APA formatting.
1. Describe an incident from a past job where you would like to better understand
how the organizational setting influences employee behavior. What was the
situation, and what happened? As a manager in that situation, what would you do
to understand and handle the situation?
2. Explain how the situation directly or indirectly impacts the expectations of
workers and how they behave in the healthcare organization.
Writing Mechanics
• Use Times 12 point font, double-spaced text, and indent first line of each
paragraph.
• Follow APA writing guidelines.
• Proofread and correct all errors in capitalization, punctuation, grammar, and
spelling
*Text Book: Introduction to Health Care Management, 4th Edition; S Buchbinder, N Shanks;
Jones & Bartlett Learning, 2021