Assignment
Directions: Read and review the
case study below. This has been
given to you as an example. Make up your own case study, preferably
about a conflict situation that occurred during clinical. Write a 2-3
page analysis of the case answering the specific questions below. Discussion
needs to be clearly supported by the literature (at least 3 references).***The Excellence
System Competency of Critical & Creative Thinking (CCT) and Written Communication (WC) will be
assessed through this assignment
Case Study:
You are the unit manager of a 40 bed medical surgical unit
with sufficient staff coverage with RNs LPNs and UAPs. Walking down the hallway, you hear the
following conversation.
RN:
I asked you to get Mrs. J ready
for her CT scan and you have completely ignored me. Transport has been here and gone because she
was not ready and you would not help him.
LPN: I was caught in the room with Mr. P and
could not get out of there. Why couldn’t
you
get Mrs. J ready? You apparently knew about the CT scan.
RN: It
was your job. You were assigned Mrs. J.
LPN: I do my own work and part of yours. You are the RN. You are supposed to be the leader
in this hall.
RN: Don’t
get sarcastic with me. I don’t have to
put up with this. I am going to report
you to
the supervisor.
LPN: Go ahead and report me. I am planning on doing the same for you. I will tell her how
lazy you are!
After creating
your own case scenario, respond to all the following questions in your
write-up:
1.
Discuss the key points of conflict in the case by
referencing applicable conflict theories.
(CCT Rubric Outcome # 4) (WC Rubric Outcome # 1, 2, 4, 5, 6, 7)
2.
Propose and cite two opposing strategies of conflict
management to resolve your conflict.
(CCT Rubric Outcome # 2) (WC Rubric Outcome #4, 5, 6, 7)
A. Defend
and cite your proposed strategy for conflict resolution.
(CCT Rubric Outcome # 5) (WC Rubric Outcome # 1, 2, 4, 5, 6 7)
B. Address
the strengths and weakness of the proposed strategy for conflict resolution.
(CCT Rubric Outcome # 6) (WC Rubric Outcome # 1, 2, 3, 6, 7)
3. Propose
your own innovative strategy that is justified in your particular case.
(CCT Rubric Outcome # 3) (WC Rubric Outcome # 2, 3, 4, 6, 7)
4. Reflect
upon your proposed strategy and discuss if this the most innovative way to
solve the problem.
(CCT Rubric Outcome # 1) (WC Rubric Outcome #1, 2, 3, 4, 5, 6, 7)