Complete Part 1 of an in-depth analysis of the case study “Case Study 5: Ellen Zane – Leading change at Tufts/NEMC.” Your 6 page analysis will focus on the problems facing Tufts/NEMC and the approach(es) the organization used to position itself for the necessary changes.
Introduction
Note: The assessments in this course build upon the work you have completed in the previous assessments. Therefore, complete the assessments in the order in which they are presented.
A clear understanding of the need for change and the nature and extent of the change is necessary to communicating and heightening awareness within the organization and gaining the support of all internal and external stakeholders. Health care leaders must demonstrate that change is necessary to ensure the future success of the organization and its mission, and must begin the change management process with an analysis of complex, dynamic processes and organizational components.
This assessment provides an opportunity for you to examine the internal and external factors driving change in an organization, how the organization responds to the need for change, and how it heightens awareness of that need.
Overview and Preparation
The following resource is required to complete the assessment.
Ingols, C. & Brem, L. (2016). Case study 5: Ellen Zane—Leading change at Tufts/NEMC [PDF]. In Cawsey, T. F., Deszca, G., & Ingols, C. Organizational change: An action-oriented toolkit (3rd ed.), (pp. 448–479).
This case study is the basis for this assessment.
Analyze the problems facing Tufts/NEMC and the approach(es) the organization used to position itself for the necessary changes.
Document Format and Length
Format your analysis using APA style.
Use the APA Style Paper Template [DOCX]. An APA Style Paper Tutorial [DOCX] is also provided to help you in writing and formatting your analysis. Be sure to include:
A title page and references page. An abstract is not required.
Appropriate section headings.
Your analysis should be 6–8 pages in length, not including the title page and references page.
Supporting Evidence
Cite 3–5 sources of credible, scholarly evidence to support your analysis.
Case Study Analysis
Note: The requirements outlined below correspond to the grading criteria in the scoring guide. Be sure that your analysis addresses each point, at a minimum. You may also want to read the Case Study Analysis—Part 1 Scoring Guide to better understand how each criterion will be assessed. Be sure to note the requirements in the Distinguished column.
Analyze the multiple elements of the problem.
Break down the problem into its fundamental components, showing causal relationships.
Separate the layers of the problem (for example, contracting issues, insufficient cash on hand, high accounts receivable, et cetera) into smaller, manageable components.
Consider the effects of each aspect of the problem on the organization.
Assess the needs of the community as they relate to the organization.
How do those needs affect the organization?
How can the organization respond to those needs to improve outcomes within the community?
Analyze five approaches used to heighten awareness of the need for change in an organization.
Apply your understanding of these approaches to the case study.
Compare the effectiveness of these approaches in heightening awareness.
Explain how effectively the organization challenged the status quo with respect to an ideal or to a vision of change.
How would you describe the status quo and the ideal state or vision of change?
What did these challenges hope to achieve? Were they successful?
What evidence supports your conclusions?
Assess the organization’s efforts at creating a realistic sense of crisis or a disequilibrium to prepare for change.
How did the organization energize and motivate people to agree to the change?
Were the organization’s efforts successful? Why, or why not?
What evidence supports your conclusions?
Write clearly and concisely, using correct grammar and mechanics.
Express your main points and conclusions coherently.
Proofread your writing to minimize errors that could distract readers and make it more difficult for them to focus on the substance of your evaluation.
Support main points, claims, and conclusions with relevant and credible evidence, correctly formatting citations and references using APA style.
How or why does particular evidence support your main points, claims, or conclusions?
Is your supporting evidence clear and explicit?
Will your audience see the connection?
Competencies Measured
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:
Competency 1: Analytical Thinking: Develop complex plans or analyses.
Analyze the multiple elements of a problem.
Competency 2: Change Leadership: Challenge the status quo.
Analyze approaches used to heighten awareness of the need for change in an organization.
Explain how effectively an organization challenges the status quo with respect to an ideal or to a vision of change.
Assess an organization’s efforts at creating a realistic sense of crisis or a disequilibrium to prepare for change.
Competency 5: Performance Measurement: Use evidence-based approaches to support community wellness.
Assess the needs of a community as they relate to a health care organization.
Competency 6: Communicate effectively with diverse audiences, in an appropriate form and style, consistent with applicable organizational, professional, and scholarly standards.
Write clearly and concisely, using correct grammar and mechanics.
Support main points, claims, and conclusions with relevant and credible evidence, correctly formatting citations and references using APA style.
