Read
·
Chapter 10 of Resolving conflicts at work: Ten
strategies for everyone on the job (3rd. ed.) by Cloke, K., & Goldsmith, J.
(2011).
·
Hypothetical situation attached
To begin your assignment, read the hypothetical situation
provided.
Then, compose an essay that includes the following:
An introduction providing an explanation of why a conflict
resolution plan can assist in reducing costs and improving morale.
A discussion of the three conflict resolution techniques
from pp. 311-332 in the course text that you believe are the most effective and
why you selected them.
Be sure to support your points with specific citations from
the text and other course materials.
The assignment will be a maximum of 500 words.
Please disclose the
word count of the assignment in a logical place on the assignment itself. Note that the word count only applies to the
core substance of the paper; the cover page, references, and other ancillary
elements do not count towards the word count.
To understand how your work will be assessed, view the
scoring rubric.