For your final paper, you need to address how leadership uses (or should use) benchmarking and contemporary methods to implement total quality. Apply the theories of Deming and Crosby to discuss the role of senior management in the implementation of total quality. seven categories: leadership; strategic planning; customer focus; measurement, analysis, and knowledge management; workforce focus; operations focus; results. Explain the factors that lead a company to benchmarking and how JIT/Lean can lead firms to compete well in a globally competitive environment. Finally, compare leadership to achieve a total quality approach to the more traditional approach (bossmanship).
