The business industry is employed by a diverse work force and serves diverse customers and guests. Each one of those employees and guests deserves to receive exceptional customer service. For this assignment you are to demonstrate your understanding of how diversity helps a business both internally and externally (employees and guests). The second part of the assignment is for you to explain the role communication plays in customer service (internal and external employees). Assignment Guidelines Make sure to review the diversity lecture and all of the videos before completing this assignment. Think about what your opinions were before taking this class. How have your opinions changed since you learned more about diversity, communication and customer service. How can you make an impact on others? How can you positively motivate your colleagues and coworkers to embrace successful communication and diversity? Please make sure your project demonstrates the following: Identify and apply effective communication skills in the customer service and general workplace environments. Provide excellent customer service to diversified customers. Synthesize communication principles to communicate effectively with customers and coworkers.
