What is the strategy and how the company’s use of AI will benefit the customer.

Watch the assigned videos on Artificial Intelligence – AI
Artificial Intelligence
LeBlanc, A. (Jan 12, 2015) Artificial Intelligence and the future [Video File] at TEDx Retrieved from
Artificial Intelligence and the future | André LeBlanc | TEDxMoncton
Horvitz, E. (Feb 19, 2013) Making Friends with Artificial Intelligence [Video File] at TEDx Retrieved from
Making Friends With Artificial Intelligence: Eric Horvitz at TEDxAustin

Wall Street Journal (Attached as PDF.)
(Links to an external site.)Higgins, T. (2018, Jun 27). The future of cities (A special report) — pizza delivery gears up for a driverless era: Pizza companies are testing autonomous vehicles. but some kinks remain to be worked out. Wall Street Journal (Attached as PDF.)
Cherney, M. (2018, Jun 27). The future of cities (A special report) — there are park benches. and then there are smart park benches. Wall Street Journal (Attached as PDF.)
Research and present one other company (not listed above) that is making use of AI technology to support CRM initiatives
Clearly and logically present which company, what is the strategy and how the company’s use of AI will benefit the customer
Your perspective on the challenges of using this technology
Any ethical problems e.g. privacy, security, legal etc.