Read the attached case study and answer the following questions.
·
How was the lean
effort at the financial services firm structured organizationally?
·
What role did the
Kaizen event play in improving the way that the project was structured?
·
After the team had
narrowed the focus to nine “quick hit” projects, what were the most significant
results (outline for four of the projects)? Which lean tools may/could have
been used in order to realize these results?
Textbook – An Introduction to Six Sigma & Process Improvement, Second Edition
By James R. EvansWilliam M. Lindsay
