Write a paper about how Panera used critical thinking and an understanding of VUCA to solve its “mosh pit” problem.
Then, find another company with a problem they need to fix. You may use NASA, BP, or United Airlines, all of whom have had numerous high profile problems to solve in recent years, if you wish. Or, you may choose a company that you know has an issue. If you are unsure who to use, try searching “Companies with customer service problems” online and you will get a lot of ideas, though your problem doesn’t have to be about customer service.