Begin by reviewing my video in the first link, BIOs, in ‘Week One Materials’ (required). It will explain what you need to know as we begin class** Very Important Info **
Review the CMS’s HCAHPS: Patients’ Perspectives of Care Survey.
The quality of patient care directly influences care outcomes, which in turn affects patient satisfaction metrics.
What is Managed Care?
How is it affecting Patient-Centered Care?