What are the potential dangers with John’s situation?

Let’s say John calls into the office and is requesting a refill for his prescription narcotic, Percocet. He just received a 30-day supply of Percocet less than two weeks ago. He becomes irate that it cannot be filled. How should you handle John’s phone call? Should you make the doctor aware he is already out of his Percocet? What schedule drug does Percocet fall into? What are the potential dangers with John’s situation?

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